Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools and resources they need to stay in control. If you feel that gambling is no longer fun or is causing harm to you or those around you, we encourage you to seek help immediately. Please read the information below to understand how to gamble responsibly and where to find support.

Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early so that you or someone you know can get the right help. Common signs of problem gambling include:

• Spending more money on gambling than you can afford to lose
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable, or restless when trying to stop gambling
• Neglecting work, family, or social responsibilities because of gambling
• Chasing losses by placing larger or more frequent bets
• Lying to friends or family about the amount of time or money spent gambling
• Using gambling as a way to escape stress, depression, or other problems
• Feeling unable to stop gambling even when you want to
• Experiencing relationship difficulties or financial problems as a result of gambling
• Thinking about gambling constantly throughout the day

Self-Exclusion Tools

We provide a range of self-exclusion and responsible gambling tools to help you stay in control of your gambling activity. These tools are available at any time and are easy to use through your account settings.

• Deposit Limits: Set daily, weekly, or monthly limits on how much money you can deposit into your account.
• Loss Limits: Restrict the amount of money you can lose over a set period of time.
• Session Time Limits: Control how long you spend gambling in a single session.
• Reality Checks: Receive regular reminders about how long you have been playing.
• Cool-Off Period: Take a short break from gambling for a defined period, such as 24 hours, one week, or one month.
• Self-Exclusion: Exclude yourself from our platform for a minimum of six months or permanently if you feel you need a longer break from gambling.

If you choose to self-exclude, we will take all reasonable steps to ensure you are not able to access your account during the exclusion period. We also recommend registering with national self-exclusion schemes such as GAMSTOP, which allows you to self-exclude from multiple online gambling sites at once.

Helpful Resources

If you or someone you know is struggling with gambling, confidential help and support is available. The following organisations offer free advice, counselling, and support services for problem gamblers and their families:

• BeGambleAware – BeGambleAware is one of the UK's leading charities dedicated to promoting responsible gambling. Their website offers information, advice, and a free helpline available 24 hours a day, 7 days a week.
• GamCare – GamCare provides free information, support, and counselling for anyone affected by problem gambling. They operate the National Gambling Helpline and offer online chat support and face-to-face counselling services across the UK.

Remember, gambling is meant to be fun. Please gamble responsibly, and never hesitate to reach out for help if you need it.